Policy
Scheduling
To secure your desired time, schedule your appointment early and let us know whether you prefer a particular technician. A credit card number is required to hold all spa reservations. Nothing will be billed to your account until services are rendered. Please, see cancellation policy.
Same Day Scheduling
Same day scheduling requires a two-hour advance cancellation notice; otherwise a 50% fee will apply.
Party Scheduling
Wedding & Baby shower, birthday celebrations, or just friends gathering are welcomed. Please contact us for arrangements.
Esthetician Selection/Change
If you feel you would be more comfortable or better served by another esthetician – or if you would just like to gain a different experience perspective – please let us know when scheduling your appointment.
Punctuality
Please arrive 15 minutes prior to your appointment time allowing enough time to check in and prepare for your treatment. Your treatment will start on schedule. If you arrive late for your service, your treatment may be modified. All treatments end on time for the convenience of the next guest.
During Your Visit
To gain the most benefit out of your treatment, communicate with your therapist. Your experience and enjoyment are most important to us, so let us know if you have any concerns about your treatment, music volume, or other issues.
Etiquette
Please do… leave babies, children and pets at home. Turn off cell phones and pagers. This is your time to relax. Inform our front desk staff if you have any special needs or concerns to allow us to ensure your time spent with us a memorable experience. We continue to ensure a healthful environment for our guests by upholding a no smoking policy.
Valuables
We are not responsible for lost or stolen items and encourage you to leave valuables at home.
Age Requirements & Children
Spa treatments are designed for guests at least 16 years of age. Children under 12 are not permitted in the spa facilities. Please arrange for child care prior to your visit.
Gratuities
Gratuities are not included in treatments, promotions, or gift certificate; however they may be included when purchasing packages. Your gratuity is greatly appreciated. For your convenience there are envelopes available at the front desk. Gratuities for technicians are accepted by credit card or cash only.
Cancellation
We request the courtesy of a 24-hour notice if you need to cancel or re-schedule your service appointment. If we do not receive at least 24 hour notice, a 50% fee “will” be charged to your credit card. Gift Certificates “will” be reduced to half value.
Gift Certificates
Certificates are available for all services and products. All “Gift Certificates” are non-refundable and non-redeemable or replaceable lost or stolen. If you have a gift certificate, please mention it when scheduling your appointment. You will be asked for the number. All certificates may be purchased through our website, by telephone, or in the spa for exact amounts or for specific services, products, or packages.
Packages
All of our spa services may be customized into an individual package to fit your personal needs.
Pregnancy
We reserve the right to require a medical consent before initiating certain treatments. In the absence of a medical consent, we require that you sign a liability waiver prior to your service. Let us know in which trimester your are when scheduling your appointment.
Methods of Payment
We accept Cash and Credit Cards (Visa, MasterCard, Discover, and American Express cards).
Return & Exchange
If you need to return or exchange a purchase you may do so within 14 days of purchase. Products are required to be in the original condition and accompanied by a receipt. If you return your purchase, upon verification that it is in the original condition, we will issue a credit card refund or arrange a product exchange. All shipping and handling charges are non-refundable. Packages requiring exchange would incur additional charges both to and from the customer unless the return is as a result of our error. After 14 days products can not be returned or exchanged.