We request the courtesy of a 24-hour notice if you need to cancel or re-schedule your
appointment. If we do not receive at least 24 hour notice or if you are a no show, a 50%
will be charged to your credit card. Gift Cards or Gift Certificates will be reduced to
Returns & Exchanges
All product returns or exchanges must be made within 14 days of purchase – products need
to be in original condition accompanied by a receipt. A credit card refund, product
exchange, or Spa credit will be issued. Shipping charges are non-refundable. If an
exchange needs to be made shipping charges apply if necessary unless a product was sent
Please note that all services with Cleise are at a different price
Please arrive 5-10 minutes prior to your appointment time allowing enough time to check
and prepare for your treatment. Your treatment will start on schedule. If you arrive
late for your service, your treatment may be modified. All treatments end on time for
the convenience of the next guest.
Please do... leave babies, children and pets at home. Turn off cell phones and
This is your time to relax. Inform our front desk staff if you have any special needs or
concerns to allow us to ensure your time spent with us is a memorable experience. We
continue to ensure a healthful environment for our guests by upholding a no smoking
We are not responsible for lost or stolen items and encourage you to leave valuables at
Age Requirements & Children
Spa treatments are designed for guests at least 16 years of age. Children under 12 are
not permitted in the spa facilities. Please arrange for child care prior to your visit.
Gratuities are not included in treatments, promotions or gift certificates - however they
may be included when purchasing packages. Your gratuity is greatly appreciated. For your
convenience there are envelopes available at the front desk. Gratuities for technicians
are accepted by credit card or cash only.
We reserve the right to require a medical consent before initiating certain treatments.
In the absence of a medical consent, we require that you sign a liability waiver prior
to your service. Let us know in which trimester you are when scheduling your
Methods of Payments
We accept Cash and All Major Credit Cards (Visa, MasterCard, American Express and