We request the courtesy of a 24-hour notice if you need to cancel or re-schedule your service appointment. If we do not receive at least 24 hour notice or if you are a no show, a 50% fee will be charged to your credit card. Gift Cards or Gift Certificates will be reduced to half value.
All product returns or exchanges must be made within 14 days of purchase – products need to be in original condition accompanied by a receipt. A credit card refund, product exchange, or Spa credit will be issued. Shipping charges are non-refundable. If an exchange needs to be made shipping charges apply if necessary unless a product was sent in error.
Please arrive 5-10 minutes prior to your appointment time allowing enough time to check in and prepare for your treatment. Your treatment will start on schedule. If you arrive late for your service, your treatment may be modified. All treatments end on time for the convenience of the next guest.
Please do... leave babies, children and pets at home. Turn off cell phones and eletronics. This is your time to relax. Inform our front desk staff if you have any special needs or concerns to allow us to ensure your time spent with us is a memorable experience. We continue to ensure a healthful environment for our guests by upholding a no smoking policy.
We are not responsible for lost or stolen items and encourage you to leave valuables at home.
Spa treatments are designed for guests at least 16 years of age. Children under 12 are not permitted in the spa facilities. Please arrange for child care prior to your visit.
We reserve the right to require a medical consent before initiating certain treatments. In the absence of a medical consent, we require that you sign a liability waiver prior to your service. Let us know in which trimester you are when scheduling your appointment.
Please note that all services with Cleise are at a different price
Gratuities are not included in treatments, promotions or gift certificates - however they may be included when purchasing packages. Your gratuity is greatly appreciated. For your convenience there are envelopes available at the front desk. Gratuities for technicians are accepted by credit card or cash only.
We accept Cash and All Major Credit Cards (Visa, MasterCard, American Express and Discover)
Cleise Brazilian Day Spa website is a Verisign™ Secure Site. We use secure servers that utilize firewalls to protect your information, as well as the industry standard Secure Socket Layer (SSL) encryption. SSL is state of the industry technology that allows for a secure and safe purchase transaction. Unfortunately, no one can 100% guarantee the security of data storage or internet transactions or transmissions. Accordingly, while we employ reasonable security measures to protect the information in our custody, we cannot guarantee the security of any information we may have collected or received from you or transmitted to you.